The most frequently asked questions
FREQUENTLY ASKED QUESTIONS
We are 2 people and we would like to do a guided tour, is it possible?
From May 2023 our guided tour will be moved forward by 1 hour and will start at 10,15 hrs. Tuesdays, Wednesdays and Saturdays, our guide explains the highlights of the banana in Spanish-English and only Thursdays in English-French. It is very entertaining and fun, and suitable for all ages. The duration of this guided tour is approx. 75 to 90 minutes. with tasting included.
We do guided tours on other days and times when there is a group of more than 12 people, usually groups of friends, families or companies who request a guided tour for groups by email at least one week in advance.
When we book an individual self-guided tour, what does it mean?
The individual self-guided tour allows you to do the tour at your own pace, reading the information you will find along the way. There are 8 stops or stations and at each of them we tell different aspects of banana cultivation, they are very didactic and are in 8 languages: English, French, Spanish, German, Italian, Russian, Dutch, Polish, German, French, Italian and Spanish. In April 2023 we have incorporated illustrative material and QR codes with a downloadable video.
The individual self-guided tour allows you to do the tour at your own pace, reading the information you will find along the way. At the end of the walk you will find EL CUARTITO and there, in the shade of the mango fruit tree we will have a small tasting of banana and gofio products.
We have implemented 2 formats of Tastings in order to facilitate the time and circumstances of each individual or family:
Guided tasting: by a member of our team, where we explain, seated and in a group, all the details about our products: at 10.30 am. Second Tasting at 11.30 am. Third Tasting at 12.30 pm. El Cuartito area, stop nº 8, next to the hosepipe.
Self-guided tasting: we offer tasting in individualised trays, in pairs or families, with an explanation of our products that you should read. You can sit in different locations in the area of El Cuartito, stop no. 8.
We recommend 60 minutes for a leisurely visit. It is also possible to do it a bit faster or the other way round, or to take much longer. We want you to take your time during your visit, observing the details, sharing your impressions or asking us any questions you may have.
Is the route around the farm accessible?
The route is accessible for wheelchairs or people with reduced mobility, the ground is made of earth and pebbles. There are no ramps or inaccessible spaces. The route is not long and you will be able to find several seats for a break. At the end is the bathroom and the degustation area. The tasting area is located outside under the shade of a 40 year old mango fruit tree and sheltered from the rain with a roof made of banana leaves, next to the old tool room of the farm. EL CUARTITO is a space for relaxation, workshops, tastings, exhibitions and a shop. The set depicts a wooden hut inside a banana plantation with seating. of wood and cement .
I want to make a reservation, what do I have to do and how can I make the payment?
On our website you can find 2 formats of guided tours:
- individual self-guided tour
- individual guided visit
The individual guided or self-guided tours are for couples, small groups or families and are the most popular type of visit.
The website software does not allow bookings after 8 p.m. the previous day. Some people come without a reservation and we have generally been able to accommodate them, but every day it is more and more difficult to find vacancies. It is advisable to make the request 12 hours in advance, by web, email, or wasap. for to be able to confirm this for sure. The individual visit is not paid for on the website, payment is made on arrival at the farm either in cash or by credit card.
Group visits only take place right now when a group is formed. in advance of 12 persons or more and you need at least 2 hours to make the visit (group of friends, large families, company incentives, associations, educational centres). Reservations are required by email with at least 1 week The tour has different timetables to the individual tours and the payment will be made by bank transfer, we will refund in case of cancellation.
How many bananas are there in a bunch of bananas?
The bunches The average weight of the banana pineapples on our farm is 50 kgs, with specimens weighing over 70 kgs. In each bunch we can find between 200 and 250 bananas, but we never really count them. What’s in a pineapple are the banana hands, which are usually between 13 and 17 hands. And what is packed in boxes for distribution is half of each hand, i.e. a handle of bananas.
Are there discounts for residents, siblings, associations or educational centres?
We are particularly sensitive to our environment and therefore facilitate the arrival of Canarian residents, families with children and social groups. We want to be a place to visit that is accessible to all audiences and pockets. For them we have established different discounts between 5% and 20%. More information on the WEB, Special Promotions.
I would like to know if there are toilets and parking?
We have a rustic style unisex restroom next to the tasting area, accessible to people with reduced mobility. The parking area is located to the left of our entrance as you drive in, just 50 metres away. Special care should be taken when walking from the car park as the route runs along a busy road, especially when accompanying children by the hand.
During the year we maintain some special opening hours depending on the season, and we are open some Fridays of the year from 9.30 am to 12.30 pm, self-guided tours only:
Christmas period, first week of December, Carnival, Easter, Summer, others. We communicate it 1 month in advance on our WEB. We are not open on Sundays and Mondays.